Policies

What are your Limited Lifetime Warranty Guidelines?

Guidelines for the Grassroots Performance Limited Lifetime Warranty. This warranty is strictly applying to the sole part produced under the Grassroots Performance line of cooling parts. Ultimately covering Oil Cooling components and Radiator components only which are sold under the “Grassroots Performance” line. The warranty is only validated for the “Original” purchaser of the Grassroots Performance product. The warranty is non-transferable. The warranty is implemented to directly replace the failed or malfunctioning component or kit produced by Grassroots Performance. Should the model or component be discontinued/not available, a gift card redeemable online at www.grassrootsparts.com will be issued with the original purchased dollar amount. To make a claim on a warranted part, a claim submission must be filled out by the owner. This can be obtained by contacting info@grassrootsparts.com.

To validate your cooling product and be eligible for a full warranty, the consumer must fill out the provided form in the original box their product is shipped in. This form must be emailed to info@grassrootsparts.com. The product is then validated and will take on the limited lifetime warranty. The warranty form and product installation must be completed within 90 days of receiving the product.

Disclaimer for warranty on improper installation, improper use, negligence of maintenance and policy guideline
Grassroots Performance products are strongly recommended to be installed by a certified professional in the automotive industry. Grassroots Performance do-it-yourself guidelines for installation on products are strictly implemented to simply guide the consumer with proper installation techniques. Each guideline and every step should be overlooked and approved by a professional pertaining to your specific make and model. These guidelines are given for the convenience and understanding for the consumer on how our techniques apply to a vast amount of parts and models. The incorrect use of products such as, incorrect rad cap opening, improper hose orientation, burst lines, improper fans, etc. are not covered by the limited warranty. Claims made must include information such as vehicle use, fans used, coolant type used, etc. along with photos and description of failure/issue.  Any type of modification/ alteration or additional fabrication on the Grassroots product will void any type of warranty. This warranty has no coverage for any damaged or broken components claimed to be caused by a failure or improper performance of a Grassroots Performance product. We take no liability or responsibility for any damages, injuries, or failures of any persons or products. The Grassroots Performance warranty only covers claims or damages up to the dollar amount of the original purchase price. There is no further claim eligibility for any other damage.

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be proven damaged by shipping methods, the wrong item delivered, or a manufacturer defect. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, damaged or missing parts for reasons not due to our error.

What is your refund policy (if applicable)?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

What do I do if I have a late or missing refund (if applicable)?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@grassrootsparts.com.

How do exchanges work (if applicable)?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at grassrootsparts@gmail.com and send your item to: 44 Milford Avenue Toronto Ontario CA m6m2v8. 

What is your return shipping address? 

To return your product, you should mail your product to: 44 Milford Avenue, Toronto, Ontario CA, m6m2v8. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

What is your privacy policy?

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To administer a contest, promotion, survey or other site feature.
      To ask for ratings and reviews of services or products
      To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website.Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. 
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Process orders and to send information and updates pertaining to orders.
      Send you additional information related to your product and/or service
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@grassrootsparts.com and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

grassrootsparts.com
44 Milford Ave
Toronto, Ontario m6m2v8
Canada
info@grassrootsparts.com
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